Refund policy

Refund Policy - Still Suain

We hope you are delighted with your purchase from Still Suain. However, if for any reason you are not completely satisfied, we are happy to offer returns and refunds under the conditions outlined below.

Returns

We accept returns within 60 days of your order being delivered.

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition and packaging.
  • You must provide proof of purchase (e.g. your order number or confirmation email).
  • For hygiene reasons, sleep masks and pillowcases must be unopened and sealed to qualify for return.

To initiate a return, please contact us at hello@stillsuain.ie with your order number and reason for return. We will provide you with detailed return instructions.

Refunds

Once your return is received and inspected:

  • You will receive an email notification regarding the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 1 to 5 business days.

Please note:

  • Original shipping fees are non-refundable.
  • You are responsible for return shipping costs, unless the item is faulty or incorrect.

Exchanges

We are happy to exchange an item for a different colour or product within 60 days of delivery. Items must be unused, unwashed and in their original condition and packaging, and sleep masks and pillowcases must be unopened and sealed.

To arrange an exchange, email hello@stillsuain.ie with your order number and the item you would like instead. You cover the cost of sending the original item back, and we send the replacement free of charge. If the new item costs more, we will ask you to pay the difference; if it costs less, we will refund the difference to your original payment method.

Non-Returnable Items

We cannot accept returns of:

  • Items that have been used, washed, or damaged
  • Items returned more than 60 days after delivery
  • Gift cards or promotional items

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 21 days of delivery. We will resolve the issue as promptly as possible.

Contact Us

For any questions about returns or refunds, please contact:
hello@stillsuain.ie